Hi! I’m Ashley — a busy mom in the Mid-South area, and the person behind Wash Wagon.
Laundry services were such a blessing to me. Before COVID, I used pickup laundry and it honestly felt like getting hours of my life back. When everything changed, I figured out our laundry situation at home — and somewhere along the way, I realized I wanted to bring that same “load off your plate” feeling to other families.
Wash Wagon is a simple pickup model: I pick up, wash, dry, and fold — then deliver everything back fresh and ready to put away. No pretentious fluff. Just real help for real life.
My husband and I are also saving and working toward a bigger long‑term goal: investing in a laundromat. This business is a step on that journey — and I’m excited to serve families here in the meantime.
If you’re in East Memphis, Cordova, Germantown, Collierville, Piperton, and anywhere in between, I’d love to help.
Fresh, folded, delivered.
Ready to schedule?
Text is best: 901‑877‑4812
Or book online here:
FAQ
What areas do you serve?
East Memphis, Cordova, Germantown, Collierville, and Piperton. Not sure if you’re in range? Text Ashley.
How do I schedule?
Schedule through the website form or text Ashley at 901‑877‑4812.
What’s the scheduling cutoff?
6pm each day.
When is pickup?
If scheduled before 6pm, pickup is typically the next day between 8am–6pm. I’ll text you a shorter window by 8pm the same night you schedule.
When will my laundry be returned?
Standard turnaround is within 48 hours, typically delivered 12pm–6pm.
Do you offer rush service?
Yes, 24-hour turnaround is available upon request. Rush rates start at $3.50/lb. (I’ll confirm availability by text).
How does pricing work?
Standard wash/dry/fold is $2.30 per pound. Minimum order is $40. Add-ons include stain treatment ($2/garment) and hanging service ($5 per 10 items). Add-ons will must be requested.
When and how do I pay?
After pickup, I weigh your items and text your total + invoice. Payment is due before delivery.
Accepted: Venmo @Ashley-Cash-1, Cash App $ashccash1, and Zelle.
Do you use hypoallergenic detergent?
I use unscented products by default and offer hypoallergenic products upon request. Please note allergies/sensitive skin in your order.
What items do you accept?
Clothes, towels, work clothes, intimates, sheet sets, and blankets.
What items do you not accept?
No comforters at this time, no blazers/structured jackets, and no dry cleaning.
Can I request special handling?
Yes. Put it in the notes or text Ashley (examples: stain treatment, low heat, hang dry, fragrance-free/hypoallergenic).
What if I forget to leave my laundry out?
First time is no penalty. If I arrive a second time and there are no bags out whether it’s the same order or a different one, a $20 travel fee applies to your next order.
What if an item is missing or damaged?
Text within 48 hours of delivery with photos and details. If I washed something incorrectly or was negligent in delivery, compensation is available up to $250 per order (see Terms & Conditions).
Privacy Policy
Your laundry and your information are treated as private. I do not sell your personal information, and I do not share identifiable customer details publicly.
Information I Collect
I may collect the information you provide when you schedule or contact me, such as:
- Name, phone number, email address
- Pickup/delivery address
- Laundry preferences (hypoallergenic request, fragrance-free, hang dry, stain treatment, etc.)
- Notes you include in your request
I may also collect limited technical data if you use the website (like browser/device info and basic analytics cookies), depending on your WordPress settings.
How I Use Your Information
I use your information to:
- Schedule pickups/deliveries and communicate updates by text/email
- Provide service and accommodate preferences
- Send invoices and confirm payment status
- Improve the service and customer experience
Payments
If you pay via Venmo, Cash App, or Zelle, those services process your payment according to their privacy practices. I only use payment information to confirm your order is paid.
When I Share Information
I may share information only when needed to operate the service (for example, website hosting tools, form providers, or invoice tools), or if required by law. I do not share or post customer-identifying information.
Photos of “Recent Work”
I may post photos of finished work (folded/packaged items) for marketing, but I will not include customer names, addresses, or identifying details. If you don’t want any photos of your laundry, just put it in the scheduling notes.
Data Security
I take reasonable steps to protect your information and only keep it as long as needed to operate the service and maintain records.
Contact
Questions about privacy?
Text: 901‑877‑4812
Terms & Conditions
1) Service Description
Wash Wagon provides pickup, wash, dry, fold, and delivery service. We do not currently offer dry cleaning or comforter service.
2) Scheduling, Pickup & Delivery Windows
- Scheduling cutoff: 6:00pm
- Pickup window (standard): next day 8:00am–6:00pm (you’ll receive a shorter window by text after scheduling)
- Delivery window (standard): within 48 hours, typically 12:00pm–6:00pm
- Rush service: 24-hour turnaround may be available upon request and must be confirmed by text. Additionally fee applies.
3) Pricing
- Standard wash/dry/fold: $2.30/lb
- Stain treatment: $2 per garment
- Hanging service: $5 per 10 items
- Rush rates start at: $3.50/lb (confirmed before processing)
- Stains will not be treated and items will not be hung unless specifically requested in the notes.
4) Payment Terms
- Payment is due before delivery.
- After pickup, items are weighed and you will receive your total and payment instructions/links.
5) “No Bag, No Show” Pickup Policy
If a pickup is scheduled and laundry is not available at the pickup location:
- First occurrence: no fee
- Second and subsequent occurrences: a $20 travel fee will be added to your next order.
6) What We Accept / Don’t Accept
Accepted: everyday clothing, towels, work clothes, intimates, sheet sets, and blankets.
Not accepted: comforters, blazers/structured jackets, dry cleaning items, and any items that are hazardous, contaminated, or pose health/safety risks.
7) Customer Responsibilities
- Please place laundry in a bag that can be tied/closed.
- Please check pockets. We are not responsible for damage caused by items left in pockets (e.g., pens, gum, electronics).
- If you have special care instructions, include them in your request notes.
8) Detergent, Allergies & Skin Sensitivities
- I typically use unscented detergent, but fabric softener may have a scent. Unscented products and hypoallergenic products are available upon request.
- Customers are responsible for notifying Wash Wagon of allergies/sensitivities before service.
- Wash Wagon is not responsible for allergic reactions when preferences were not communicated.
9) Normal Wear & Tear
Laundry can be affected by normal wear and tear or manufacturer limitations. While we work too wash garments according to their instructions and limit hot water usage, we do not cover issues such as shrinkage, color fading, pilling, or button damage that may occur due to fabric age, prior wear, or care label limitations.
10) Loss/Damage Claims + Compensation Cap
If you believe an item was damaged due to incorrect washing or negligence in transport/delivery:
- Notify us within 24 hours of delivery with photos and a description of the issue.
- If we determine Wash Wagon was negligent, compensation is limited to up to $250 per order, based on reasonable replacement value and available proof.
11) Weather & Unexpected Delays
In extreme weather or unsafe road conditions, pickups/deliveries may be delayed and may go beyond the stated 48 hour return window. We will communicate by text to coordinate a safe plan. (Delays due to factors outside our control may occur.)
12) Contact
Text is best: 901‑877‑4812